Position Title: Customer Success and Trade Show Coordinator

Position Overview:
Auro Wellness is seeking a dedicated and proactive Customer Success and Trade Show Coordinator to join our team. This full-time role focuses on providing exceptional customer service, organizing and supporting trade show logistics, and assisting customers with product information and order support. The ideal candidate thrives in a fast-paced, customer-focused environment and is passionate about contributing to a team committed to innovative wellness solutions.

Why Auro Wellness?
At Auro Wellness, we believe in the power of health as the foundation of true wealth. With over 14 years of extensive research, our cutting-edge products utilize our multi-patented sub-nano absorption technology. Our hero product, Glutaryl™, represents a breakthrough in topical glutathione with the capability of delivering systemic benefits. We are dedicated to pioneering advanced wellness solutions that empower individuals to heal and rejuvenate from within.

Key Responsibilities:

· Customer Service Excellence: Serve as the first point of contact for customers, providing assistance with inquiries, clarifying orders, and offering in-depth product knowledge.

· Trade Show Coordination and Logistics: Coordinate logistics and preparations for trade shows, including registration, material shipments, booth setup, and on-site support as needed to ensure a seamless and engaging experience.

· Phone Reception and Troubleshooting: Answer incoming calls promptly and professionally, troubleshoot customer concerns, and ensure timely resolution.

· Order Assistance: Guide customers through the ordering process, ensuring accuracy and satisfaction, and respond to requests for product information and recommendations.

· Customer Support and Clarification: Proactively assist customers in understanding Auro Wellness products, providing clear, concise, and supportive information about product benefits and usage.

Qualifications:

· Proven experience in customer service, preferably within a health, wellness, or product-focused industry.

· Proficiency in Microsoft Office Suite and Google Workspace (Docs, Sheets, etc.).

· Strong organizational skills with an ability to manage logistics for trade shows and other events.

· Excellent communication skills with a customer-centric approach.

· Ability to troubleshoot issues calmly and professionally.

· Strong attention to detail and follow-through.

Benefits:

· Competitive salary based on experience

· Medical benefits, including dental and vision

· 401(k) with company matching

· Paid vacations and weekends off

· A culture that values work-life balance and supports professional growth

Work Schedule:

· Full-time, Monday to Friday

· Weekends off